GUESTMETRICS PRIVACY POLICY – WEB SITE

GuestMetrics Privacy Policy
GuestMetrics respects the privacy of anyone who uses the GuestMetrics web site (www.GuestMetrics.com,) and GuestMetrics online applications (portal.guestmetrics.com).

GuestMetrics gathers important information from our visitors and customers. We publish this Privacy Policy to communicate how we gather and use information about you, how we protect it, and how you can participate in its protection.

GuestMetrics provides its service to you subject to the GuestMetrics Terms of Service and this Privacy Policy, which shall be deemed part of the Terms of Service. We reserve the right to change this Privacy Policy. If we change it, we will provide notification of the change at least thirty (30) business days before the change takes effect and include directions for how you can respond to the change.

 

Collected Information
We require people who register to use a GuestMetrics online application (the "Services") to give us contact information. Depending on the services chosen, we ask for contact and account information, such as name, company name, address, phone number, e-mail address, and password and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name, and address. When you express interest in additional information, when you register for the Services, or after you become a user, we may ask for additional personal information, such as title, department name, fax number or additional company information, such as annual revenues, number of employees or industry. You can opt out of providing additional information by not entering it when asked.

GuestMetrics does not distribute or share customer e-mail addresses, except as may be required by law.

GuestMetrics uses the information we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also e-mail a customer newsletter and updates about the Services or the company. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing support@guestmetrics.com.

All financial and billing information that we collect through a GuestMetrics Web site and the Services is used solely to bill for the Services. GuestMetrics does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided for in the GuestMetrics Terms of Service, we do not disclose to any third party the information provided.

GuestMetrics has referral relationships with third-party companies and individuals ("Referral Partners") who refer their customers to GuestMetrics. Customers who become paying users of a GuestMetrics online application through a Referral Partner are considered customers of GuestMetrics.  GuestMetrics does not share your business data with Referral Partners.

Other third parties, such as content providers, may provide information on a GuestMetrics Web site, but they are not permitted to collect any information, nor does GuestMetrics share any personally identifiable user information with these parties.

GuestMetrics customers use GuestMetrics online applications to host data and information. GuestMetrics will not review, share, distribute, print, or reference any such data except as provided in the GuestMetrics Terms of Service, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Of course, users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.

GuestMetrics may also collect certain information from visitors to a GuestMetrics Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the GuestMetrics Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.

 

Third Party Sites
The GuestMetrics web site and online applications may contain links to other Web sites. GuestMetrics is not responsible for the privacy practices or the content of these other Web sites. Customers and visitors must check the policy statement of these others Web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is your responsibility to keep such information private and confidential.

 

Security
GuestMetrics requires unique user names and passwords that must be entered each time a customer logs on to the GuestMetrics online application. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.

 

Opt-Out Policy
GuestMetrics offers you a means to choose how we may use information you provided. If, at any time after registering for information or ordering the Services, you change your mind about receiving information from us or about sharing information with third parties, send us a request specifying your new choice. Send your request to support@GuestMetrics.com.

 

Correcting and Updating Your Information
To update or change registration information, to update billing information, or to discontinue the Services, you can do so by e-mailing support@guestmetrics.com or by calling 703-297-3400.

 

Additional Information
Questions regarding this Privacy Policy or the security practices of the Services should be directed to GuestMetrics's Security Administrator by e-mailing security@guestmetrics.com